Return Policy

Last updated: January 2026

At ZeusPeptides, we strive to ensure complete satisfaction with every order. Please read our return policy carefully to understand your rights and our procedures.

1. Right of Withdrawal & Sealed Research Products

•Consumers ordering from the EU may have a statutory right of withdrawal within 14 days of delivery. Use our Return / Withdrawal request page to start this process.
•Due to the nature of our research-grade peptides and compounds, we cannot accept returns on products once the seal has been broken or the product has been opened or used, for hygiene and product-integrity reasons.
•This means the right of withdrawal can, in practice, only be exercised for products that are still sealed and unopened on return.

2. Damaged or Defective Products

•If your order arrives damaged or defective, please contact us within 48 hours of delivery.
•Provide clear photographs of the damaged packaging and/or product.
•We will arrange a replacement or full refund for verified damaged items.
•Do not dispose of damaged items until our customer service team has reviewed your claim.

3. Incorrect Orders

•If you received an incorrect item, contact us within 48 hours of delivery.
•We will arrange for the correct item to be shipped at no additional cost.
•You may be asked to return the incorrect item in its original, unopened condition.

4. Order Cancellation

•Orders can be cancelled within 2 hours of placement for a full refund.
•Once an order has been processed for shipping, cancellation is no longer possible.
•To cancel an order, contact our customer service immediately with your order number.

5. Refund Process

•Approved refunds will be processed within 5-7 business days.
•Refunds will be credited to the original payment method used for the purchase.
•Shipping costs are non-refundable unless the return is due to our error.

6. Non-Delivery Claims

•If your order has not arrived within the estimated delivery timeframe, please contact us.
•We will investigate with our shipping partners (PostNL / MyParcel) and provide a resolution.
•For lost packages, we may offer a replacement or refund depending on the circumstances.

7. Quality Guarantee

•All ZeusPeptides products are manufactured to the highest standards.
•Batch documentation is available on request.
•If you have concerns about product quality, please contact us with your batch number.

8. Contact for Returns

•For all return and refund inquiries, please use our contact form.
•Include your order number and detailed description of the issue.
•Our customer service team typically responds within 24-48 hours.

Company details & return address

[RETURN ADDRESS TO BE CONFIRMED — may be the same as the address below]

ZeusPeptides est un nom commercial de Zeus Development B.V..

Stadionstraat 11-C-11, 4815 NC Breda, Pays-Bas

Chambre de commerce (KvK): 42042296

TVA: NL869442168B01

E-mail: info@zeuspeptides.eu

Téléphone: +31 6 30864098